Cancellation Policy

Chic Style Hire (CSH) do not offer refunds on hire fees for change of mind, cancellation of booking, incorrect sizing, style issues or postage delays.

Hire fees are non-refundable. If you cancel your hire and give us 7 days’ notice, then we can happily issue you a credit note to be used within 6 months from the date of cancellation; no cancellation fees apply. Once the item(s) has been dispatched from Chic Style Hire’s premises, your request for a hire cancellation will not be accepted.

CSH reserves the right to cancel a booking on short notice. Reasons for cancellation may include (but are not limited to) an item not being available due to late return by a previous customer or damage to the garment. In the event of a cancellation by CSH, we offer a full refund, store credit or the option to change the booking to another item.

If you receive your hired item not as described or faulty, or experience a sizing issue, please contact Customer Support within 4 hours of receipt. If the item is faulty, you must provide photo evidence via email to info@chicstylehire.com.au within 4 hours of receipt to arrange a style exchange or credit note (less shipping fees). Additional charges will apply if you require postage for a new item.

If the garment doesn’t fit, you can return the unworn item within 24 hours of receiving it and we will issue a full credit (less shipping fees). Once we have received your unworn dress, as well as your credit request, we will email a credit note confirmation within 5 working days.

Please note, to be eligible for a credit note (less shipping fees) you must return your item unworn and lodge your return on the same day you received it to your local Australia Post office. If any cancellation requests are lodged after 24 hours of receipt, you are not eligible for a credit note or exchange.

Please return your item(s) to the allocated return address below:

CHIC STYLE HIRE

PO BOX 328

PANANIA NSW 2213